If items are not up to quality standards, keep products frozen or chilled based on the item description and email us immediately to have products returned or refunded based on your situation at shop@scottseafood.co.nz

Orders are packed in insulated packaging with Ice Packs to ensure frozen products are delivered to you will remain under 5 degrees through transit and can be put in the freezer when they arrive to you. This is because under 5 degrees is the threshold for safely storing food without developing any of the harmful bacteria. This method has been trailed and tested with NZ Post courier service to ensure.

Explanation:

All our products are sent in an insulated box with ice packs. During the overnight transit these items will remain under 5 degrees in temperature throughout the journey.

We have a contracted service with NZ Post with this method that is tried and tested to stay under 5 degrees through transit up to 72 hours. Although these journeys only take anywhere from 12-32 hours in transit.

If your items have arrived and seem to be defrosted, although this could be true. The products can still safely be put into the freezer and frozen for later usage as long as they are delivered within the contracted timeframe and remain under 5 degrees.

If items have arrived outside of the contracted time frame of 72 hours from departure to delivery. Please contact us

Frozen Whole Fish

Products

Whitebait NZ (Westcoast) Frozen

Octopus Wild Caught Whole Frozen Carton

5KG Whole NZ Flounder (Frozen)

Octopus Wild Caught Whole Frozen

Whole NZ Trevally Frozen

Jack Mackeral 5kg Frozen - B Grade